Chepareria, West Pokot | Nationwide Delivery
+254 768 586 964 | +254 790 708 254 | mercycheperur@gmail.com

Questions? We’ve got answers.

Everything you need to know, explained clearly and in one place.


Ordering & Customization

Ordering

How do I provide my measurements for a custom order?

To provide your measurements, simply click the “Request a Quote” button located at the top-right corner of our website. This will open a form where you can submit your details, the garment category, estimated quantity, target delivery date, and your specific measurements.

Alternatively, if the item you need is already listed in our catalog, you can click on that specific product to submit your measurements directly on its page.

Tailoring

What is the turnaround time for custom tailoring requests?

Our standard turnaround times vary based on the type of custom tailoring service you require:

  • Basic Alterations & Fittings: 5 to 10 business days.
  • Made-to-Measure Garments: 3 to 5 weeks.
  • Bespoke Tailoring: 4 to 8 weeks (requiring 2 to 3 personal fittings).

If you have an event or specific deadline, we highly recommend booking your initial consultation 8 to 12 weeks in advance. For urgent requests, we offer an expedited Express Service.

Services

Do you offer embroidery for existing garments?

Yes, we provide premium embroidery and heat-press printing services for existing garments. We can customize a wide range of attire, including t-shirts, caps, cardigans, and workwear. We specialize in bulk embroidery and branding for schools, churches, hospitals, and corporate organizations.

Payments & Delivery

Wholesale

What are your sale terms for wholesalers?

We proudly support our wholesale partners by offering a 15% discount on orders of 10 or more identical items. For larger institutional contracts, please feel free to reach out to our team for a tailored quote.

Billing

Which payment methods do you accept?

We accept Lipa na M-Pesa and Direct Bank Transfers to our Equity Bank account. For institutional and corporate orders, we also accept official company cheques.

Please note that for all custom tailoring projects, a 50% deposit is required before production begins.

Shipping

Do you deliver outside of West Pokot?

Absolutely. We offer nationwide delivery across Kenya via Fargo Courier and G4S. Bulk orders for schools or hotels are delivered via our dedicated transport to ensure they arrive in perfect, unwrinkled condition.

Still can’t find what you’re looking for?

Our tailoring and support team is happy to help you build the perfect garment.

Contact Support


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